Shipping policy

At Lilipinso.com, we understand that fast, reliable shipping is crucial to a satisfying customer experience. Here are our shipping commitments and procedures:

1. Shipping Zones:

We ship to many countries around the world. To see if we deliver to your country, please consult our list of shipping destinations on our checkout page.

2. Shipping costs:

Shipping costs are calculated according to weight, package dimensions and destination. Shipping costs will be displayed at the time of payment, before order confirmation.

3. Processing (or shipping) times :

Orders with products in stock are generally processed within 1 to 3 working days. Please note that orders placed on weekends or public holidays will be processed on the next working day.
Orders for products not in stock are generally processed within 10 working days.

Please note that these times are estimates and may vary according to order volume and other external factors.

4. Delivery times :
Please note that the delivery time is in addition to the order processing time.

- Colissimo delivery to France: 2 to 4 working days.
- GLS or DPD delivery to France: 1 to 3 working days.

Please note that these times are estimated and may vary according to location and other external factors.

5. Order tracking :

Once your order has been shipped, you will receive an e-mail with a tracking number enabling you to follow the progress of your delivery on the carrier's website.

6. Customs and taxes :

For international orders, customs fees or import taxes may apply. These charges are payable by the customer and depend on the customs regulations of the destination country.

7. Shipping problems :

If you experience any problems with your delivery (e.g. damaged package, late delivery, etc.), please contact us immediately. We will work with you to resolve the problem as quickly as possible.

8. Customer service :

If you have any questions about shipping, please do not hesitate to contact our customer service department. We are here to assist you.

We strive to provide an exceptional delivery experience and appreciate your confidence in choosing Lilipinso. com for your home decor purchases.